The manager, Candice Phillips was very misleading about what a contract with the salon entailed. She directed me to call the salon and cancel the membership. When I called to do so she said I could only do so in person. If I had known I had to cancel in person I would have not signed up as I live quite far from the salon. When I tried to argue my point she became short, rude, raised her voice, then laughed at me. This was very upsetting especially because she seemed so nice when I signed up for the package. I've worked in customer service for 15 years and have managed myself. I can't believe this is how a patron is treated especially by the manager. I've emailed the district manager and I would be happy to edit my review if this issue is taken care of properly.
I love that you guys have TWO spray tan booths at this location!!! Midnite sun is the best!!
Customer service was horrendous today. I've had great experiences in the past, but not today! If I was a secret shopper, that manager would not still have a job. I'm going to assume this is the younger girls first job, or she's new to this job. What a joke.
Candice really helped me pick out a great lotion and I'm loving my JWWOW!! Thank you!!
Candice is always so nice! She is so informative and helpful! She lets me know which products I really need and which ones I can do without! Plus she always tried to save me the most money!
Midnite Sun Grand Rapids High Point is a US Beauty Salon based in Walker, Michigan. Midnite Sun Grand Rapids High Point is located at 3515 Alpine Ave NW, Walker, MI 49544, USA.
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